Academic Admin & Service
For student Admin & Academic Supports:
Students are allowed to appeal within seven (7) working days after the release of the results. This applies to assessments and examination results. Students are required to fill up an appeal form, together with supporting documents, will be passed to the Examination Officer.
Feedback and Complaints Management
WenXuan school is committed to providing a learning and working environment in which feedbacks are responded to promptly and with minimum distress and maximum protection to all parties. We view student feedback as providing an opportunity to review and improve its policies and practices, and also to gain insight into student levels of satisfaction.
The nature of feedback in given shall be as follows:
- Compliment
- Suggestion
- Feedback / Complaint
Feedback can be in regards to the following areas:
- Lecturers
- Courses / Fees
- Academic matters (including appeals for retention, suspension, expulsion, awards, etc) / Resources
- Service Standards
- Facilities / Environment
- Others
Student Support Services
Student Protection
- Dispute resolution policy
- Refund policy
- Course transfer, withdrawal and deferment policy
- Appeal policy
Student development programme
- Attendance monitoring
- Support programme for learning improvement
- Bonding activities
Adaptation to new environment programme
- Orientation for newly enrolled students
Conducive Environment
- Safety and security environment
Fire drills
Adequate Facilities and Infrastructure, but not limited to:
- WIFI
- Classrooms
- Projectors
- First aid box
Students and Graduates outcomes programme, but not limited to:
- Progression pathway advice
- Career advice
- Student alumni
Type of Holistic Programmes
- co-curricular activities
- community involvement
